Refunds and Returns Policy for Meek Veterinary Instruments

Effective Date: October 1, 2024

At Meek Veterinary Instruments, we strive to ensure your satisfaction with our veterinary surgical instruments. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below.

1. Return Eligibility

You may return items within 7 days of receiving your order if they meet the following criteria:

  • Condition: Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
  • Exclusions: Custom or specially ordered items, opened products, and items marked as non-returnable cannot be returned.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at Sales@meekvet.com with your order number and reason for the return.
  2. Return Authorization: Upon approval, we will provide you with a Return Authorization Number (RAN) and further instructions for the return process.
  3. Packaging: Securely package the item in its original packaging and include the RAN on the outside of the package.

3. Shipping the Return

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid return shipping label.
  • Shipping Method: We recommend using a traceable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Refund Processing Time: Once we receive your return and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
  • Refund Notifications: You will receive an email notification once your refund has been processed.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of receipt. We will work with you to resolve the issue by providing a replacement or issuing a refund.

6. Customer Support

For any questions regarding your return or refund, please contact our customer support team:

7. Changes to This Policy

We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about your rights and our practices.

Conclusion

We appreciate your business and aim to provide the best products and services. If you have any further questions or need assistance, please do not hesitate to reach out to us. Thank you for choosing Meek Veterinary Instruments!